GENERAL CONDITIONS OF SALE
Definitions
Contact e-mail : contact@la-maison-barbentane.com
Client : Any user of the site who orders, purchases or reserves the Products and services offered published on the website of The house.
Announcement: A web page that details the characteristics of a holiday rental or a product or service with a (detailed) description, features, photos, videos, availability and price schedule.
Other: The house, Alpilles Provence and l'Agence By Lomé are from the publisher of the website, la-maison-barbentane.com as well as the sub-sites and URLs directly linked to it.
Octorate is the software used for reservations and availability, Stripe is the secure payment solution used
The general terms and conditions of sale are the basis for the rental.
- RATES (2 types of rates can be proposed) :
A conditionally refundable rate with a deposit payment of 20 % of the rental price and services. This is due immediately on receipt of the booking confirmation. The balance is due 4 weeks before the start of the trip. For bookings made less than 4 weeks before the start of the trip, the full price of the trip must be paid immediately.
In the case of a non-refundable fare or promotion, the full price of the trip must be paid immediately.
- PAYMENT AND CANCELLATION IN CASE OF LATE PAYMENT
If the deposit and/or the balance due are not paid on the agreed date, The house is entitled to cancel the booking, after notice with a new deadline, and to charge you a cancellation fee in accordance with these cancellation conditions
- INCIDENTAL EXPENSES
According to the case law, fixed costs and compulsory fees that must be paid are included in the price of the reservation. Variable costs depending on the number of travellers, or consumption, such as tourist tax (regulated), linen and towels, cleaning, are paid with the reservation. Any additional costs such as change of linen and towels, additional cleaning, pool heating costs, additional services can be paid with the reservation or on site. The tourist tax is regulated and as a general rule children under 18 years of age are exempted
- DEPOSIT / SECURITY DEPOSIT / INSURANCE
A deposit will be requested by credit card pre-authorisation.
The deposit will be reimbursed on the spot after the rented item has been duly returned. The maximum period for refunding the deposit is 7 days. In some cases, the deposit can be refunded by bank transfer after the departure of the guests. The reimbursement does not exclude possible claims for damages. The client is responsible for any damage caused during his stay (except if this is due to normal wear and tear or a defect in the equipment) and for certain risks linked to his presence (fire, water damage, etc.) for which he must be insured. In case of breakage or damage, after consultation, your insurer can contact The house.
- ARRIVAL / DEPARTURE
On the day of your arrival, the accommodation is available from 17:00 and on the day of your departure, it must be vacated before 10:00 (we can carry out an inventory of fixtures with you between 08:00 and 09:30). For arrivals and departures outside the above times, please contact us by email or telephone.
- OCCUPATION OF THE HOLIDAY HOME
The maximum number of persons indicated also includes children and infants. If the number of persons is exceeded, the following conditions apply The house to recalculate the rent on a pro rata basis by adding any incidental costs. In case of non-compliance with the general conditions we reserve the right to cancel the reservation. Or in case of eviction on the spot with the competent authorities.
- OBLIGATIONS OF THE CLIENT, PRESENCE AND SUBLETTING
The person making the booking must be one of the occupants of the accommodation. If the booking is made by a legal entity, the name of the representative who will occupy the accommodation must be communicated at the time of booking. If these conditions are not respected, we consider the reservation invalid, the total amount of the reservation is due and retained by The house. The (legal) person who makes the reservation must inform us of the names and ages of the persons who will occupy the holiday home so that we can communicate the names to the competent authorities in case of a request from them. Sub-letting is strictly forbidden, we will have the persons evicted by the competent authorities without any damages, the amounts paid will not be returned.
- CLEANING AND PREPARATION FOR DEPARTURE BY EACH CUSTOMER
The guest shall clean the holiday home, independently of the final cleaning included in the price and carried out by the lessor. This cleaning by the client consists of cleaning the kitchen area, washing and putting away the dishes, removing all leftover food and waste, depositing the garbage and bottles in the city garbage bins provided and removing the sheets. Final cleaning carried out The house This includes the thorough cleaning and disinfection of each kitchen/kitchenette, each bathroom/shower/WC, and the washing of the floors, according to the rules in force for Covid-19. We do not deposit your garbage and bottles. If the accommodation is left extremely roomy we reserve the right to charge the extra cost of cleaning in addition to the final cleaning included.
- BED LINEN, TOWELS AND OUTDOOR TOWELS
Bed linen and towels (bathroom) are included for the number of people staying. Pool and beach towels are not provided. If you are renting the house with fewer people than the maximum occupancy, bed linen and towels are provided for the number of people known at the time of booking. Additional linen and towels may be charged extra on site.
- BABY BEDS
Cots are generally suitable for children under 2 years of age and must be ordered at the time of booking and confirmed by The house.
- PETS
Pets are not allowed, if pets are brought in without permission, The house may require the removal of the animals.
- SPECIAL CONDITIONS AND REMARKS
Unfortunately, the services we offer are not suitable for people with reduced mobility. We will be happy to provide you with information on this subject.
- CANCELLATION CONDITIONS FOR CONDITIONALLY REFUNDABLE FARES
Free cancellation possible up to 90 days before the start of your stay.
Cancellation with the following charges for arrivals within 90 days of the start of your stay:
Fee of 20% of the total rental amount excluding tourist tax for cancellation between 89 and 60 days
Fee of 50% of the total rental amount excluding tourist tax for a cancellation between 59 and 30 days
Fee of 95% of the total rental amount excluding tourist tax for a cancellation between 29 and 7 days
The full price of the trip will be charged in case of cancellation at least 6 days before the start of your stay.
Bookings with non-refundable rates are not (partially) refundable under any circumstances
The customer can take out travel and cancellation insurance (for example with Europ Assistance) who will examine whether the reasons for cancellation are valid for a partial or full refund.
A change to the booking is only possible if there is availability. The rate and fees may vary for the change request and must be agreed by the client before any change is validated by The house and by The house in the event of a request for modification by the customer.
- NO PRESENTATION OF THE CLIENT
If the customer fails to show up without having informed The housethe latter will contact the customer. Without news to the reminders by The houseIf you fail to arrive within 24 hours of the start date of your stay, the reservation will be cancelled and the accommodation released from its obligations. The full amount of the reservation remains due and will be retained by The house.
- DEPARTURE BEFORE THE END OF THE STAY.
In case of early departure before the end of the scheduled date, no pro rata refund is provided. The client can take out a travel and cancellation insurance which will consider whether the reasons for early departure are valid for partial or full reimbursement.
- HOUSING MODIFICATIONS
Nor The houseNeither the Hirer nor the Hirer shall have the right to alter the accommodation or its facilities during the stay, except by mutual written agreement or for replacement by The house a defective device.
- DESCRIPTIONS
Any description of the holiday accommodation is for information purposes only, the equipment described on the website is in working order for normal use, the full list of equipment and inventory is available on request by email (email at top of page).
- THE LAST AND MOST IMPORTANT CONDITION OF OUR GENERAL CONDITIONS!
Once you arrive, enjoy your holiday, relax, smile 😊
